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VIDEO | The Economic Impact of Support
Looking for a proven approach that can transform your tactical support group into a strategically focused organization that creates demonstrable value for the enterprise? In order to embark upon this transformation one must understand and clearly articulate a value proposition for IT service and support.
In this video, MetricNet reveals the industry’s first ever benchmarking case study data on the economic value of IT service and support.
About Author
Angela Irizarry
Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.
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