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Did you miss our Desktop Support Best Practices webcast?  You’re in luck. Scroll down to watch the full recording!

Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance.

Here’s what some of our viewers have said:

“Fantastic and fact filled presentation. I gathered many ideas as to how to improve data collection and evaluation for service and support. Thank you!”

“Ton of value for any IT area that wants to leverage the investment and better view on all IT services.”

“Really effective and useful tool to boost my service into 2015 and develop a win-win for my team.”

In this video, MetricNet provides a comprehensive overview of best practices in Desktop Support Performance Measurement and shares the key success factors from the industry’s top performing Desktop Support organizations!

Viewers will learn:

How the industry’s top performing Desktop Support organizations achieve World-Class status.

Key strategies for enhancing your Desktop Support performance.

Best Practices from your peers in the industry.

If you don’t have time to watch the entire video now, bookmark this page and come back later!

To watch the webcast now, click the play button.  Don’t miss the question and answer session near the end.

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Jeffrey Rumburg

Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony. Mr. Rumburg was honored in 2014 by receiving the Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry. Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in IT benchmarking. While at Verity, Mr. Rumburg launched a number of syndicated benchmarking services that provided low cost benchmarks to more than 1,000 corporations worldwide. Mr. Rumburg has also held a number of executive positions at META Group, and Gartner. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on business and product development for IT benchmarking. Mr. Rumburg’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.

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