Ensuring Success in IT Service and Support: Case Studies from the Front Lines
Every IT support organization aspires to perform at a high level. So why do so few manage to achieve World-Class performance?
We invite you to join MetricNet as we review case studies from some of the world’s foremost service and support organizations. Learn how these industry superstars:
•Maximize Customer Satisfaction
•Reduce Ticket Volumes
•Manage Service Levels
•Reduce and Minimize Costs
•Optimize the Channel Mix
•Demonstrate Economic Value
In this webcast, Jeff Rumburg, Managing Partner at MetricNet, provides 10 specific best practices that are common to the industry’s top performers!