Skip to main content

MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, announced today that Angela Irizarry has been promoted to Vice President and Chief Operating Officer (COO) for the company, effective immediately. As Vice President and COO, Angela will report directly to President and Chief Executive Officer, Jeff Rumburg.

“MetricNet, and I personally are very pleased and excited about Angela’s new and expanded role with the company.” said Jeff Rumburg, Managing Partner of MetricNet. “Since Angela joined MetricNet in 2013, she has proven herself to be a gifted and talented member of the team, managing our social media and website assets, and playing a critical role in the growth of the business through new client development and acquisition. As an executive with an impressive track record, I am confident that Angela will continue to break new ground and drive business results for the company going forward.”

In her new role, Angela will assist MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client development. Additionally, she will be responsible for planning, organizing, and implementing the Company’s sales and marketing efforts, as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop.

“Under Angela’s leadership, our social media presence has increased and improved dramatically. This has led to significant growth in web traffic and sales for the company.” said Rumburg. “Our online Resource Library has also grown and expanded under Angela’s direction, to include all forms of media. From recorded webcasts and whitepapers, to presentations and our signature Metric of the Month, MetricNet’s Resource Library has increased our visibility in the industry by providing free, proprietary content to IT professionals worldwide. “

Angela Irizarry is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

If you would like more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Jeffrey Rumburg

Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony. Mr. Rumburg was honored in 2014 by receiving the Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry. Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in IT benchmarking. While at Verity, Mr. Rumburg launched a number of syndicated benchmarking services that provided low cost benchmarks to more than 1,000 corporations worldwide. Mr. Rumburg has also held a number of executive positions at META Group, and Gartner. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on business and product development for IT benchmarking. Mr. Rumburg’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.

Leave a Reply

Close Menu