ITIL and Benchmarking: Complimentary Disciplines
ITIL is now a 30-year-old discipline, and most IT organizations have embraced it to one degree or another. But many organizations struggle to define and quantify the economic benefits of ITIL. Despite billions invested in ITIL training, maturation, and implementation, clear and demonstrable performance gains – as a direct result of ITIL – remain elusive. Nevertheless, many IT organizations forge ahead, maturing their ITIL processes with the expectation of some future payoff.
While ITIL provides a common language and framework for managing IT processes, maturing ITIL processes does not, by itself, guarantee optimal IT performance. However, when combined with benchmarking, ITIL can lead to the kind of outsized performance gains that many IT organizations have long sought after. In fact, empirical evidence shows that the combined power of benchmarking and ITIL produces a synergy that not only accelerates the ITIL maturity curve, but also yields demonstrable, world-class performance levels in IT service and support.