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McLean, VA (PRWEB) November 04, 2013

In an industry first, MetricNet has just launched a benchmark designed specifically for service desks in the medical care industry.

“In recent months, there has been a surge in demand for IT benchmarks in medical care. This benchmark is designed to meet that need.” said Jeff Rumburg, Managing Partner of MetricNet. “MetricNet’s Service Desk Benchmark for Medical Care, addresses the unique challenges faced by IT service and support professionals in the medical care field. These include a geographically dispersed user population, a wide spectrum of technologies to support, and service levels that are among the toughest in the industry.”

IT professionals in the medical care field can learn more about this first-of-its-kind benchmark by attending one of MetricNet’s online information briefings about the benchmark. The briefings have been scheduled throughout the months of November and December.

“Our Service Desk Benchmark for Medical Care is just another example of how MetricNet is constantly striving to meet the needs of the marketplace. By offering an industry focused service desk benchmark, we are able to meet the unique requirements of our customers in the medical care field.” said Rumburg.

Those interested in learning more about the Service Desk Benchmark for Medical Care can visitMetricNet’s website.

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.


Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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