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McLean, VA (PRWEB) November 04, 2013

In an industry first, MetricNet has just launched a benchmark designed specifically for service desks in the medical care industry.

“In recent months, there has been a surge in demand for IT benchmarks in medical care. This benchmark is designed to meet that need.” said Jeff Rumburg, Managing Partner of MetricNet. “MetricNet’s Service Desk Benchmark for Medical Care, addresses the unique challenges faced by IT service and support professionals in the medical care field. These include a geographically dispersed user population, a wide spectrum of technologies to support, and service levels that are among the toughest in the industry.”

IT professionals in the medical care field can learn more about this first-of-its-kind benchmark by attending one of MetricNet’s online information briefings about the benchmark. The briefings have been scheduled throughout the months of November and December.

“Our Service Desk Benchmark for Medical Care is just another example of how MetricNet is constantly striving to meet the needs of the marketplace. By offering an industry focused service desk benchmark, we are able to meet the unique requirements of our customers in the medical care field.” said Rumburg.

Those interested in learning more about the Service Desk Benchmark for Medical Care can visitMetricNet’s website.

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.


Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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