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MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, has launched a brand new website with a single sign on for membership and e-commerce. Now, for the first time, MetricNet’s clients and members can quickly and easily purchase downloadable benchmarks from the shop and browse the Resource Library of whitepapers, presentations, blogs, and articles from the same account.

MetricNet’s Mission is to be a trusted advisor, expert, and consultant to the Service and Support Industry. We contribute to the industry by providing research, products, and services that enhance the community of Service and Support professionals.” said Jeff Rumburg, Managing Partner of MetricNet. “Our new website was designed with this mission in mind, and I am very pleased with the performance and design of our new site. The new single sign on feature makes it easier for our clients and members to access the information they need, and to enhance and accelerate their career growth.”

Through MetricNet’s membership program, industry professionals gain access to MetricNet’saward winning whitepapers, ebooks, recorded webcasts, and best practices presentations.MetricNet’s free membership allows website visitors to sign into the website just once to gain full access to the complete online resource library and online benchmarking shop. Additionally, MetricNet is the first, and still the only company to offer downloadable benchmarks directly from its website.

The new single sign on feature makes it easier for our clients and members to access the information they need, and to enhance and accelerate their career growth.


Those interested in learning more can reference MetricNet’s member registration page or the benchmarking shop.

Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner ofMetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr.Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance.MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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