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MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, has launched a brand new website with a single sign on for membership and e-commerce. Now, for the first time, MetricNet’s clients and members can quickly and easily purchase downloadable benchmarks from the shop and browse the Resource Library of whitepapers, presentations, blogs, and articles from the same account.

MetricNet’s Mission is to be a trusted advisor, expert, and consultant to the Service and Support Industry. We contribute to the industry by providing research, products, and services that enhance the community of Service and Support professionals.” said Jeff Rumburg, Managing Partner of MetricNet. “Our new website was designed with this mission in mind, and I am very pleased with the performance and design of our new site. The new single sign on feature makes it easier for our clients and members to access the information they need, and to enhance and accelerate their career growth.”

Through MetricNet’s membership program, industry professionals gain access to MetricNet’saward winning whitepapers, ebooks, recorded webcasts, and best practices presentations.MetricNet’s free membership allows website visitors to sign into the website just once to gain full access to the complete online resource library and online benchmarking shop. Additionally, MetricNet is the first, and still the only company to offer downloadable benchmarks directly from its website.

The new single sign on feature makes it easier for our clients and members to access the information they need, and to enhance and accelerate their career growth.


Those interested in learning more can reference MetricNet’s member registration page or the benchmarking shop.

Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner ofMetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr.Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance.MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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