Single point of contact, also known as SPOC, is one of the industry’s best demonstrated practices in IT Service and Support. It turns out that more than 70% of IT Service and Support organizations claim to operate as a SPOC, but in reality, most of them don’t.
In this exclusive member webcast, I will be discussing single point of contact (SPOC) in IT Service and Support. If you’re looking for expert guidance on operating a true SPOC model, what constitutes a violation of the SPOC model, what metric is critical to gauging the success of your SPOC initiative, the drivers of SPOC in IT Service and Support, or simply wish to familiarize yourself with the SPOC concept, this webcast is for you!
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