“In many organizations, the biggest single reason for customer dissatisfaction with the entire IT department is one function: the service desk.” – D’arcy Guerin Gue, Executive Vice President, Corporate Services at Phoenix Health SystemsJoin MetricNet on Tuesday, January 14, 2014 for one of our most popular FREE training webcasts: Service Desk Best Practices*. Register your entire team for the LIVE event. Remember…Annual Agent Training Hours are strongly correlated with Call Quality, Customer Satisfaction, and Net First Contact Resolution Rate! So take advantage of MetricNet’s highest rated free training session to improve the performance of your service desk!Attendees will learn:– How the industry’s top performing Service Desks achieve world-class status.– Key strategies for enhancing your Service Desk performance.– Best Practices from your peers in the industry.AND as always, a Question and Answer session will immediately follow the webcast!Share the Knowledge! Let your friends and colleagues know about this webcast too so they can register too.Don’t forget that you can share key points and follow along during the webcasts on Twitter using #MetricNetLive!*Seats are limited, and you must register in advance. All attendees of the live event will receive a copy of the presentation slides! If you’re unable to join us live, please register anyway, as we will send you a link to the webcast recording.Quote Source – Phoenix Health Systems
