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Did you miss our Service Desk Best Practices webcast? The recording is now available to watch and share with your team!

Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance.

Here’s what some of our viewers have said:

“Superb presentation, and marvelous set of tools discussed. As always, THANK YOU!”

“It was extremely helpful. Many thanks for the insightful answers to so many questions. Look forward to more of these.”

“It was great! Very helpful information. Thank you.”

In this video, MetricNet provides a 90-minute overview of best practices in Service Desk Performance Measurement and shares the key success factors in performance measurement from the industry’s top performing Service Desks!

Viewers will learn:

How the industry’s top performing Service Desks achieve world-class status.

Key strategies for enhancing your Service Desk performance.

Best Practices from your peers in the industry.

If you don’t have time to watch the entire video now, bookmark this page and come back later!

To watch the webcast now, click the play button.  Don’t miss the question and answer session which starts at 01:40:35.

To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires!

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Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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