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Did you miss our Service Desk Best Practices webcast? The recording is now available to watch and share with your team!

Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance.

Here’s what some of our viewers have said:

“Superb presentation, and marvelous set of tools discussed. As always, THANK YOU!”

“It was extremely helpful. Many thanks for the insightful answers to so many questions. Look forward to more of these.”

“It was great! Very helpful information. Thank you.”

In this video, MetricNet provides a 90-minute overview of best practices in Service Desk Performance Measurement and shares the key success factors in performance measurement from the industry’s top performing Service Desks!

Viewers will learn:

How the industry’s top performing Service Desks achieve world-class status.

Key strategies for enhancing your Service Desk performance.

Best Practices from your peers in the industry.

If you don’t have time to watch the entire video now, bookmark this page and come back later!

To watch the webcast now, click the play button.  Don’t miss the question and answer session which starts at 01:40:35.

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Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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