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MetricNet is pleased to announce that it has been awarded two speaking slots at the annual HDI Conference in Orlando, FL. This marks the 19th time Jeff Rumburg, Managing Partner at MetricNet, has been selected as a speaker for the HDI Service and Support Conference.

MetricNet’s sessions last year were standing room only! So this year, we’ve added some new and exciting opportunities to connect.

We will be offering one on one appointments from April 1, 2014 – April 4, 2014. The appointment schedule is available on our website and availability is EXTREMELY limited! Schedule your meeting with Jeff now by clicking here.

Once you select a meeting time, take advantage of our NEW downloadable resources developed specifically for HDI 2014!

We’ll also be LIVE tweeting throughout the event using #MetricNetLive and #HDIConf14 on Twitter!

  • Those interested in hearing Mr. Rumburg speak on Desktop Support KPI’s should attend session 309, The 80/20 Rule for Desktop Support KPI’s Less is More!

This session takes place Wednesday, April 2, 2014 at 3:00 pm.

  • Those interested in hearing Mr. Rumburg speak on the ROI of support should attend session 607, Leveraging KPI’s to Maximize the ROI of Support.

This session takes place on Thursday, April 3, 2014 at 2:45 pm.

Click here to discover how you and your team can come together with MetricNet at the 24th Annual World Conference for Technical Service and Support!

More information about the conference is available here.

Jeffrey Rumburg

Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony. Mr. Rumburg was honored in 2014 by receiving the Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry. Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in IT benchmarking. While at Verity, Mr. Rumburg launched a number of syndicated benchmarking services that provided low cost benchmarks to more than 1,000 corporations worldwide. Mr. Rumburg has also held a number of executive positions at META Group, and Gartner. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on business and product development for IT benchmarking. Mr. Rumburg’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.

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