We are excited to announce that MetricNet’s SlideShare content was among the top 4% of most viewed on SlideShare in 2013! Just in case you missed them, here are our most popular presentations: The Economic Impact of Support In this presentation, we provide a case study road-map for how one organization developed its IT service and support value proposition. Service Desk Best Practices In this presentation, we use 24 years of Service Desk data from over 1,900 Service Desk benchmarks worldwide to identify the growing importance of the help desk in shaping end-user opinions of IT. Desktop Support Best Practices In this presentation, we highlight the key success factors from the industry’s top performing Desktop Support Organizations! Thank you for helping us achieve this exciting milestone!