Skip to main content

MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Katherine Padilla to the position of Project Manager and Human Resources Director.

“I speak on behalf of the entire staff at MetricNet when I say that we are honored and privileged to have Katherine on the team,” said Jeff Rumburg, Managing Partner of MetricNet. “Katherine has made invaluable contributions to MetricNet’s success, and I am confident that she will play a crucial role in our continued success going forward.”

Katherine Padilla assumes overall responsibility for managing MetricNet’s benchmarking projects. She will also oversee MetricNet’s human resources function during this period of rapid growth and change for the company. Katherine has been in the Human Resources field for almost 20 years. Prior to joining MetricNet, she headed the Human Resources Department of several companies where she was responsible for developing and implementing strategic human resource programs. She has extensive experience in all facets of human resources, including recruitment, training and development, benefits and compensation, employee relations and policy making. Katherine graduated with a degree in AB Psychology and took post graduate studies in MS Guidance and Counseling.

“On a personal note, I want to welcome Katherine to the team,” said Rumburg. “Katherine and I work extremely well together, and I look forward to the continued success of this partnership.”

If you would like more information about benchmarking your service and support functions, please visit, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

Leave a Reply

Close Menu