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MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Katherine Padilla to the position of Project Manager and Human Resources Director.

“I speak on behalf of the entire staff at MetricNet when I say that we are honored and privileged to have Katherine on the team,” said Jeff Rumburg, Managing Partner of MetricNet. “Katherine has made invaluable contributions to MetricNet’s success, and I am confident that she will play a crucial role in our continued success going forward.”

Katherine Padilla assumes overall responsibility for managing MetricNet’s benchmarking projects. She will also oversee MetricNet’s human resources function during this period of rapid growth and change for the company. Katherine has been in the Human Resources field for almost 20 years. Prior to joining MetricNet, she headed the Human Resources Department of several companies where she was responsible for developing and implementing strategic human resource programs. She has extensive experience in all facets of human resources, including recruitment, training and development, benefits and compensation, employee relations and policy making. Katherine graduated with a degree in AB Psychology and took post graduate studies in MS Guidance and Counseling.

“On a personal note, I want to welcome Katherine to the team,” said Rumburg. “Katherine and I work extremely well together, and I look forward to the continued success of this partnership.”

If you would like more information about benchmarking your service and support functions, please visit, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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