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MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Matt O’Donnell to the position of Technical Director.

“MetricNet, and I personally, are very excited to have Matt join the executive team,” said Jeff Rumburg, Managing Partner of MetricNet. “Matt has already been instrumental in the transformation of MetricNet from a traditional consulting business, into a dynamic provider of online benchmarking content. I am confident that Matt will continue to play a pivotal role in the ongoing success and transformation of the business.”

Matt O’Donnell will manage all of MetricNet’s IT infrastructure, and the technical development of MetricNet’s ecommerce website. O’Donnell has been a developer for over 17 years. He was a core developer for one of the internet’s first DVD e-commerce sites. He later went on to develop applications for numerous companies including UUNet, ARIN, and Comcast before bringing his talents to the start-up world, where he has held positions ranging from coder to CTO.

If you would like more information about benchmarking your service and support functions, please visit, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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