MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Matt O’Donnell to the position of Technical Director. “MetricNet, and I personally, are very excited to have Matt join the executive team,” said Jeff Rumburg, Managing Partner of MetricNet. “Matt has already been instrumental in the transformation of MetricNet from a traditional consulting business, into a dynamic provider of online benchmarking content. I am confident that Matt will continue to play a pivotal role in the ongoing success and transformation of the business.” Matt O’Donnell will manage all of MetricNet’s IT infrastructure, and the technical development of MetricNet’s ecommerce website. O’Donnell has been a developer for over 17 years. He was a core developer for one of the internet’s first DVD e-commerce sites. He later went on to develop applications for numerous companies including UUNet, ARIN, and Comcast before bringing his talents to the start-up world, where he has held positions ranging from coder to CTO. If you would like more information about benchmarking your service and support functions, please visit https://www.metricnet.com, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com. About MetricNet MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.