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MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Matt O’Donnell to the position of Technical Director.

“MetricNet, and I personally, are very excited to have Matt join the executive team,” said Jeff Rumburg, Managing Partner of MetricNet. “Matt has already been instrumental in the transformation of MetricNet from a traditional consulting business, into a dynamic provider of online benchmarking content. I am confident that Matt will continue to play a pivotal role in the ongoing success and transformation of the business.”

Matt O’Donnell will manage all of MetricNet’s IT infrastructure, and the technical development of MetricNet’s ecommerce website. O’Donnell has been a developer for over 17 years. He was a core developer for one of the internet’s first DVD e-commerce sites. He later went on to develop applications for numerous companies including UUNet, ARIN, and Comcast before bringing his talents to the start-up world, where he has held positions ranging from coder to CTO.

If you would like more information about benchmarking your service and support functions, please visit, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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