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MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, is pleased to announce the industry’s first IT Service and Support Benchmark for Higher Education. This ground-breaking benchmark addresses the unique challenges of delivering IT support in colleges and universities.

“In recent months MetricNet has seen a significant increase in demand for Benchmarking from service desks and desktop support groups in Higher Ed.” said Jeff Rumburg, Managing Partner of MetricNet. “MetricNet’s Higher Ed Benchmark is designed to meet this need by providing IT support professionals with an opportunity to compare their performance to others in the industry, gain an understanding of best practices, and chart a path to world-class performance.”

Using data from Higher Ed IT organizations worldwide, this benchmark will help organizations quickly and efficiently overcome challenges and leverage opportunities to achieve World-Class performance in IT Support!

JEFF RUMBURG, MANAGING PARTNER

IT professionals in higher ed can learn more about this first-of-its-kind benchmark by registering for MetricNet’s 30-minute online information briefing on April 20th at 2:00PM EDT. Additional information and answers to frequently asked questions can be found on MetricNet’s website.

“MetricNet’s IT Service and Support Benchmark for Higher Education, addresses the unique challenges faced by IT service and support professionals in higher ed. These include a geographically dispersed user population, a wide spectrum of technologies to support, a diverse user population which includes students, staff, and faculty, and a student staffing model that presents unique scheduling challenges.” said Rumburg. “Using data from Higher Ed IT organizations worldwide, this benchmark will help organizations quickly and efficiently overcome challenges and leverage opportunities to achieve World-Class performance in IT Support!”

Any organization that operates a service desk or desktop support group at a college or university is invited to participate. This includes service desks and desktop support groups of all sizes, and from all geographies that are both insourced and outsourced.

If you would like more information about benchmarking your service and support functions, please visit https://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,700 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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