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MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, has launched a brand new website with a unique membership module. Now, for the first time, MetricNet is making its Resource Library of whitepapers, presentations, blogs, and webcasts available to all website visitors who register for MetricNet’s free membership.

“MetricNet’s new website has been nearly a year in the making, and I am very proud of what we have launched.” said Jeff Rumburg, Managing Partner of MetricNet. “Our clients spoke, and we listened. Now we are giving our website visitors unlimited access to all of our content – from our popular Metric of the Month and whitepapers, to our award winning webcasts and presentations – and the best part of all is that it’s absolutely free of charge!”

Through the new membership program, it is now easier than ever to gain access to MetricNet’s award winning whitepapers, benchmarking reports, webcasts, and best practices presentations. MetricNet’s free membership allows website visitors to sign into the website just once to gain full access to the complete online resource library.

Other benefits that are exclusive to MetricNet’s members include:

  • Early access to Metric of the Month, and webcast registration
  • Exclusive access to whitepapers, best practices presentations, and recorded webcasts
  • Free tools and giveaways, including MetricNet’s Scorecard Builder
  • Exclusive download privileges for all Resource Library content
  • Periodic discounts on MetricNet’s online industry benchmarks

Those interested in learning more can reference the member registration page.

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the first, and still the only company to offer downloadable service desk, desktop support, and call center benchmarks from its website. With a global benchmarking database of more than 3,000 IT service desk, desktop support, and call center benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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