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Retail Banking

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NOTE: The reports in this category – “Industry Benchmarks by Vertical Market” – are not downloadable. They will be produced and delivered via email in PDF format within 5 business days.

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Collections Contact Center Benchmark
$2,999.00 – $4,997.00
Contact Center Industry Benchmark (report in PDF format) sample Add-On - Contact Center Benchmarking Data File (in Excel format) sample
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Retail Banking | Customer Service Contact Center Benchmark
$2,999.00 – $4,997.00
Contact Center Industry Benchmark (report in PDF format) sample Add-On - Contact Center Benchmarking Data File (in Excel format) sample
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Retail Banking Technical Support Desktop Support Benchmark
$2,999.00 – $4,997.00
Desktop Support Industry Benchmark (in PDF format) sample Add-On - Desktop Support Industry Benchmark Data File (in Excel format) sample
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Retail Banking Technical Support Service Desk Benchmark
$2,999.00 – $4,997.00
Service Desk Industry Benchmark (in PDF format) sample Add-On - Service Desk Industry Benchmark Data File (in Excel format) sample
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