Scorecards

Watch the demo below! The full demo is also available here. Despite all the data that Contact Center managers have at their fingertips, most cannot answer a very basic question: How is my Contact Center performing? MetricNet has devised the Contact Center Balanced Scorecard to answer this very question! The Contact Center Balanced Scorecard takes the most important metrics – including Cost per Contact, Customer Satisfaction, and First Contact Resolution Rate – and combines them into a single, overall measure of performance. Available in $ USD, $ AUD, $ CAD, or £ UK format. When tracked over time, the Balanced Scorecard tells you whether your contact center is improving…staying flat…or getting worse! Download the 18-Month Scorecard and begin improving performance today! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Balanced Scorecard and provide expert guidance on how you can leverage the tool month over month to ensure continual service improvement!

Watch the short demo in the description below! The full demo is also available here. Despite all the data that Desktop Support managers have at their fingertips, most cannot answer a very basic question: How is my Desktop Support group performing? MetricNet has devised the Desktop Support Balanced Scorecard to answer this very question! The Desktop Support Balanced Scorecard takes the most important metrics – including Cost per Ticket, Customer Satisfaction, and First Visit Resolution Rate – and combines them into a single, overall measure of performance. Available in $ USD, $ AUD, $ CAD, or £ UK format.  When tracked over time, the Balanced Scorecard tells you whether your Desktop Support group is improving…staying flat…or getting worse! Download the 18-Month Scorecard and begin improving performance today! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Balanced Scorecard and provide expert guidance on how you can leverage the tool month over month to ensure continual service improvement!