Market Research

In this 100+ page report: 1,073 respondents 18+ questions addressed 200+ verbatim quotes from respondents Learn how customer expectations have changed as a result of the pandemic, which industries provide the best customer experience, which industries provide the worst, what customers feel are the most important factors when determining whether do to business with a company, how CX impacts customer loyalty, and what customers find frustrating about customer service! Additionally, learn how much time respondents are saving on daily commutes by working remotely, if they would prefer to continue to work remotely, and more! Finally, we provide a breakdown of responses by age range and by annual household income. See sample pages, questions addressed, and the table of contents in the description below.