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MetricNet’s online shop offers a variety of instantly downloadable calculators, scorecards, tools, industry benchmarks, and benchmarking data files for Service Desks, Desktop Support Groups, and Contact Centers worldwide.

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service desk industry benchmarks

Service Desk Benchmarks

MetricNet’s Service Desk Cost Benchmark contains 42 Key Performance Indicators to benchmark your internal Service Desk. MetricNet’s Service Desk Price Benchmark contains 43 KPIs to benchmark your outsourced Service Desk.

desktop support industry benchmarks

Desktop Support Benchmarks

MetricNet’s Desktop Support Cost Benchmark contains 28 Key Performance Indicators to benchmark your internal Desktop Support Group. MetricNet’s Desktop Support Price Benchmark contains 28 KPIs to benchmark your outsourced Desktop Support function

Contact Center Benchmarks

MetricNet’s Contact Center Cost Benchmark contains 41 Key Performance Indicators to benchmark your internal Contact Center. MetricNet’s Contact Center Price Benchmark contains 41 KPIs to benchmark your outsourced Contact Center.

Scorecards, Calculators, Tools, and Templates

MetricNet’s downloadable calculators and scorecards are delivered in Excel format, and are available in a number of currencies including $ USD, $ AUD, $ CAD, and £ GBP. Also available are one-on-one training sessions with MetricNet subject matter experts who will provide expert guidance for new users.

Vertical Market Benchmarks

The reports in this category – “Industry Benchmarks by Vertical Market” – are not downloadable. They will be produced and delivered via email in PDF format within 5 business days. Need it sooner? Contact us at info@metricnet.com.