MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
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This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
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MetricNet’s online shop offers a variety of instantly downloadable calculators, scorecards, tools, industry benchmarks, and benchmarking data files for Service Desks, Desktop Support Groups, and Contact Centers worldwide.
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MetricNet’s Service Desk Cost Benchmark contains 42 Key Performance Indicators to benchmark your internal Service Desk. MetricNet’s Service Desk Price Benchmark contains 43 KPIs to benchmark your outsourced Service Desk. Shop Now
MetricNet’s Desktop Support Cost Benchmark contains 28 Key Performance Indicators to benchmark your internal Desktop Support Group. MetricNet’s Desktop Support Price Benchmark contains 28 KPIs to benchmark your outsourced Desktop Support function Shop Now
MetricNet’s Contact Center Cost Benchmark contains 41 Key Performance Indicators to benchmark your internal Contact Center. MetricNet’s Contact Center Price Benchmark contains 41 KPIs to benchmark your outsourced Contact Center. Shop Now
MetricNet’s downloadable calculators and scorecards are delivered in Excel format, and are available in a number of currencies including $ USD, $ AUD, $ CAD, and £ GBP. Also available are one-on-one training sessions with MetricNet subject matter experts who will provide expert guidance for new users. Shop Now
The reports in this category – “Industry Benchmarks by Vertical Market” – are not downloadable. They will be produced and delivered via email in PDF format within 5 business days. Need it sooner? Contact us at info@metricnet.com. Shop Now
