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MetricNet is pleased to offer Service Desk, Desktop Support and Call Center benchmarks through its online store

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Service Desk Benchmarks

MetricNet’s Service Desk Cost Benchmark contains 42 Key Performance Indicators to benchmark your internal Service Desk. MetricNet’s Service Desk Price Benchmark contains 43 KPIs to benchmark your outsourced Service Desk.

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Desktop Support Benchmarks

MetricNet’s Desktop Support Cost Benchmark contains 28 Key Performance Indicators to benchmark your internal Desktop Support Group. MetricNet’s Desktop Support Price Benchmark contains 28 KPIs to benchmark your outsourced Desktop Support function

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Call Center Benchmarks

MetricNet’s Call Center Cost Benchmark contains 41 Key Performance Indicators to benchmark your internal Call Center. MetricNet’s Call Center Price Benchmark contains 41 KPIs to benchmark your outsourced Call Center.

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About Metricnet

MetricNet is dedicated to helping business people worldwide manage their organizations more efficiently and effectively. By providing benchmarks, performance metrics, scorecards and business data to Information Technology and Call Center Professionals..[+]

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Have you Seen Our NEW Report Style?
  • Service Desk
  • Desktop Support
  • Call Center
MetricNet’s instantly downloadable benchmarks provide valuable industry data that your organization can use to begin improving performance right away! Available for:
Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.
Is Your Support Organization Right-Sized?

Date: July 11, 2017 | Time: 2:00-3:00PM EDT

In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world's largest corporations, uses benchmarking data and case studies to demonstrate the crucial role that service and support can play in the management and career success of IT executives.
Join Us For One of Our Most Popular Webcasts!