We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
Find answers to commonly asked questions regarding Metricnet products and services.
Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
Our call center resources and articles
Our desktop support resources and articles
Our service desk resources and articles
Our free metrics ebooks and introductory guides
Our regular featured metric
Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
CONTACT US
(775) 298-7772
MetricNet’s online shop offers a variety of instantly downloadable calculators, scorecards, tools, industry benchmarks, and benchmarking data files for Service Desks, Desktop Support Groups, and Contact Centers worldwide.
View our Benchmarking Shop video
MetricNet’s Service Desk Cost Benchmark contains 42 Key Performance Indicators to benchmark your internal Service Desk. MetricNet’s Service Desk Price Benchmark contains 43 KPIs to benchmark your outsourced Service Desk. Shop Now
MetricNet’s Desktop Support Cost Benchmark contains 28 Key Performance Indicators to benchmark your internal Desktop Support Group. MetricNet’s Desktop Support Price Benchmark contains 28 KPIs to benchmark your outsourced Desktop Support function Shop Now
MetricNet’s Contact Center Cost Benchmark contains 41 Key Performance Indicators to benchmark your internal Contact Center. MetricNet’s Contact Center Price Benchmark contains 41 KPIs to benchmark your outsourced Contact Center. Shop Now
MetricNet’s downloadable calculators and scorecards are delivered in Excel format, and are available in a number of currencies including $ USD, $ AUD, $ CAD, and £ GBP. Also available are one-on-one training sessions with MetricNet subject matter experts who will provide expert guidance for new users. Shop Now
The reports in this category – “Industry Benchmarks by Vertical Market” – are not downloadable. They will be produced and delivered via email in PDF format within 5 business days. Need it sooner? Contact us at info@metricnet.com. Shop Now