MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
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This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance!
More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry.
A range of free and downloadable whitepapers
MetricNet’s online shop offers a variety of instantly downloadable calculators, scorecards, tools, industry benchmarks, and benchmarking data files for Service Desks, Desktop Support Groups, and Contact Centers worldwide.
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MetricNet’s Service Desk Cost Benchmark contains 42 Key Performance Indicators to benchmark your internal Service Desk. MetricNet’s Service Desk Price Benchmark contains 43 KPIs to benchmark your outsourced Service Desk.
MetricNet’s Desktop Support Cost Benchmark contains 28 Key Performance Indicators to benchmark your internal Desktop Support Group. MetricNet’s Desktop Support Price Benchmark contains 28 KPIs to benchmark your outsourced Desktop Support function
MetricNet’s Contact Center Cost Benchmark contains 41 Key Performance Indicators to benchmark your internal Contact Center. MetricNet’s Contact Center Price Benchmark contains 41 KPIs to benchmark your outsourced Contact Center.
MetricNet’s downloadable calculators and scorecards are delivered in Excel format, and are available in a number of currencies including $ USD, $ AUD, $ CAD, and £ GBP. Also available are one-on-one training sessions with MetricNet subject matter experts who will provide expert guidance for new users.
The reports in this category – “Industry Benchmarks by Vertical Market” – are not downloadable. They will be produced and delivered via email in PDF format within 5 business days. Need it sooner? Contact us at firstname.lastname@example.org.
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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