Downloadable Benchmarks by Functional Area

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Showing 1–12 of 34 results

NOTE: The reports in this category – “Downloadable Benchmarks by Functional Area” – are instantly downloadable. They will appear in the downloads section of your account immediately following a completed checkout.

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    Incident Management – North America – Insourced

    $2,999.00 – $4,997.00
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    Network Operations Center (NOC) – North America – Insourced

    $2,999.00 – $4,997.00
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    Problem Management – North America – Insourced

    $2,999.00 – $4,997.00
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    Service Desk Benchmark CORE – United States – Insourced

    $399.00 – $1,098.00
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    Service Desk Benchmark PLUS – United States – Insourced

    $1,499.00 – $2,998.00
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    Service Desk Benchmark PRO – United States – Insourced

    $2,999.00 – $4,997.00
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    Service Request Management – North America – Insourced

    $2,999.00 – $4,997.00
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    Service Desk Benchmark CORE – India – Outsourced

    $399.00 – $1,098.00
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    Service Desk Benchmark CORE – Philippines – Outsourced

    $399.00 – $1,098.00
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    Service Desk Benchmark CORE – United States – Outsourced

    $399.00 – $1,098.00
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    Service Desk Benchmark PLUS – India – Outsourced

    $1,499.00 – $2,998.00
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    Service Desk Benchmark PLUS – Philippines – Outsourced

    $1,499.00 – $2,998.00