All ResourcesCall CenterOn Demand Training Courses Contact Center Metrics Essentials Module 6 | How to Benchmark https://youtu.be/elKD8qedNTE Future modules will be released as they are created. SUBSCRIBE on YouTube and turn notifications on so you don't miss the next one! Welcome everyone. I’m Jeff Rumburg, Managing…Angela IrizarryFebruary 21, 2023
All ResourcesCall CenterOn Demand Training Courses Contact Center Metrics Essentials Module 5 | Industry Benchmarks https://youtu.be/-1KJa3TAvLY Future modules will be released as they are created. SUBSCRIBE on YouTube and turn notifications on so you don't miss the next one! Welcome everyone. I’m Jeff Rumburg, Managing…Angela IrizarryFebruary 21, 2023
All ResourcesCall CenterOn Demand Training Courses Contact Center Metrics Essentials Module 4 | Cause-and-Effect Relationships https://youtu.be/RGFecU1HhOM Future modules will be released as they are created. SUBSCRIBE on YouTube and turn notifications on so you don't miss the next one! Welcome everyone. I’m Jeff Rumburg, Managing…Angela IrizarryFebruary 21, 2023
All ResourcesCall CenterOn Demand Training Courses Contact Center Metrics Essentials Module 3 | The Balanced Scorecard https://youtu.be/c63XxUdu6nI Future modules will be released as they are created. SUBSCRIBE on YouTube and turn notifications on so you don't miss the next one! Welcome everyone. I’m Jeff Rumburg, Managing…Angela IrizarryFebruary 21, 2023
All ResourcesCall CenterOn Demand Training Courses Contact Center Metrics Essentials Module 2 | The 80/20 Rule https://youtu.be/0eDZoV9cTYU Future modules will be released as they are created. SUBSCRIBE on YouTube and turn notifications on so you don't miss the next one! Welcome everyone. I’m Jeff Rumburg, Managing…Angela IrizarryFebruary 21, 2023
All ResourcesCall Center Contact Center Metrics Essentials Module 1 | The Most Important Metrics for Inbound Customer Service https://youtu.be/SNjEaz-p27w Future modules will be released as they are created. SUBSCRIBE on YouTube and turn notifications on so you don't miss the next one! You can find the eBooks referenced…Angela IrizarryFebruary 21, 2023
All ResourcesMetric of the Month What is the ideal schedule adherence target for customer service agents? Schedule adherence is an important metric for measuring the compliance of customer service agents with their scheduled work time. It tells you what percentage of the time agents are either…Angela IrizarryFebruary 13, 2023
OutsourcingService Desk Benefits and Drawbacks to 5 Common Pricing Models in the Service Desk Industry Pricing models in the Managed IT Service and Support industry can greatly impact the success of any outsourcing initiative. In this article, we will examine the five most common pricing…Angela IrizarryJanuary 6, 2023
News and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2023 Jeff Rumburg, Managing Partner of MetricNet, LLC, has been selected as one of HDI's 2023 Top 25 Thought Leaders. This marks the sixth occasion that Mr. Rumburg has been selected as…Angela IrizarryJanuary 4, 2023
News and Press MetricNet’s New Website Offers Enhanced User Experience and Streamlined Membership INCLINE VILLAGE, NEVADA, UNITED STATES, September 13, 2022 /EINPresswire.com/ -- MetricNet, LLC, the global leader in IT Service and Support and Contact Center Benchmarking, has launched a brand-new website with an…Angela IrizarrySeptember 13, 2022
