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Tag Archives: HDI Conference

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All Resources, News and Press

5 Ways to Embrace Transformation in IT Service and Support

Posted on May 24, 2019 at 1:42 pm by / 0
A few weeks ago, thousands of IT Service and Support professionals landed in Orlando, FL for the annual HDI Conference. Transformation was a key theme this year. HDI unveiled a brand new logo and tagline, Vanilla Ice shared his journey from Ice Ice Baby to The Vanilla Ice Project, and the breakout sessions were heavy… Read More
All Resources, News and Press

IT Service and Support Empowered by HDI 2014

Posted on April 8, 2014 at 9:58 am by / 0
The HDI Conference in Orlando, FL was a smashing success! Those in attendance gained valuable insight into Metrics and Measurements, Service Management Excellence, Team Dynamics, The Customer Experience and more. MetricNet’s role in the conference spanned the gamut this year. Jeff Rumburg, Managing Partner of MetricNet, presented two sessions, served as the track chair for… Read More
All Resources, News and Press

Come Together at HDI 2014 in Orlando!

Posted on January 27, 2014 at 10:00 am by / 1 Comment
MetricNet is pleased to announce that it has been awarded two speaking slots at the annual HDI Conference in Orlando, FL. This marks the 19th time Jeff Rumburg, Managing Partner at MetricNet, has been selected as a speaker for the HDI Service and Support Conference. MetricNet’s sessions last year were standing room only! So this… Read More
All Resources, Desktop Support, Member, Service Desk

The Economic Impact of Support – What’s Your Value Proposition?

Posted on October 15, 2013 at 3:27 pm by / 0
In this presentation, MetricNet reveals the industry’s first ever benchmarking data on the economic value of IT service and support. The corresponding whitepaper is available here. Most IT departments can tell you how much they spend on support. But very few can quantify the economic impact of support. The result is that many support groups are… Read More
All Resources, Desktop Support, News and Press

MetricNet’s Exclusive Presentation Featured In HDI Digital 2013

Posted on April 30, 2013 at 3:00 pm by / 0
As one of the top rated speakers at HDI’s Annual Conference in Las Vegas last week, Jeff Rumburg has been selected to present MetricNet’s benchmarks on the economic impact of IT Service and Support at the HDI Digital Forum. MetricNet is the first in the industry to establish a framework for value creation in IT service… Read More
All Resources, News and Press

MetricNet To Present Results of Desktop Support Benchmark At HDI

Posted on April 15, 2013 at 3:26 pm by / 0
Jeff Rumburg, co-founder and Managing Partner of MetricNet, will present selected results from its 2012 Desktop Support Benchmark at the Annual HDI Conference in Las Vegas. This marks the 18th time Mr. Rumburg has been selected as a speaker for the HDI Service and Support Conference. In the second of two presentations to be delivered at the… Read More
All Resources, News and Press

MetricNet to Present Benchmarking Results at HDI’s Annual Forum

Posted on April 12, 2013 at 11:29 am by / 0
Jeff Rumburg, co-founder and Managing Partner of MetricNet, will present the results of its 2012 IT Service and Support Benchmark at the Annual HDI Conference in Las Vegas. This marks the 18th time Mr. Rumburg has been selected as a speaker for the HDI Service and Support Conference. In the first of two presentations to be delivered at… Read More

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