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Tag Archives: Desktop Support Benchmarking

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All Resources, Call Center, Desktop Support, Member, Metric of the Month, Service Desk

Net Promoter Score | Metric of the Month

Posted on April 15, 2019 at 10:57 am by / 0
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause-and-effect relationships for the metric. The purpose of the column is to familiarize you with the KPIs that really matter to your organization and to provide… Read More
All Resources, Desktop Support, Service Desk, Whitepapers

The ROI of Benchmarking | The Business Case for Benchmarking IT Service and Support

Posted on July 10, 2018 at 5:11 pm by / 1 Comment
Download This Whitepaper Forward To A Friend The ROI of Benchmarking | The Business Case for Benchmarking IT Service and Support Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units,… Read More
All Resources, Benchmarking Statistics, Desktop Support

10 Key Desktop Support Statistics | 2017 Benchmark

Posted on July 19, 2017 at 12:50 pm by / 0
The results of MetricNet’s 2018 United States Insourced Desktop Support Desktop Support Benchmark are in! The data includes 7 categories of metrics and 28 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Desktop Support professionals should be aware of. Desktop Support Cost: The average Cost per Service Request for… Read More
All Resources, Desktop Support, Member

Benchmark 2014: Global Results for Desktop Support

Posted on March 25, 2015 at 11:00 am by / 0
MetricNet’s “Benchmark 2014: Global Results for Desktop Support” presentation was delivered on Wednesday, March 25, 2015, at the HDI Service and Support Conference!  In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and… Read More
All Resources, Call Center, Desktop Support, Sample Reports, Service Desk

Sample Benchmarking Data Files

Posted on August 21, 2013 at 9:11 am by / 0
MetricNet’s Sample Benchmarking Data Files are available for Service Desk, Desktop Support and Contact Center professionals worldwide. Benchmarking Data is available to those organizations that wish to perform their own benchmarking analysis. The files are provided in Excel format. Each report below is an example of what you will receive when you purchase a benchmarking… Read More
All Resources, Call Center, Desktop Support, Sample Reports, Service Desk

Sample Peer Group Benchmarks

Posted on August 21, 2013 at 8:40 am by / 0
MetricNet’s Sample Peer Group Benchmarks are available for Service Desk, Desktop Support and Contact Center professionals worldwide. Our peer group benchmarks are customized based on your organization’s scope, scale, complexity and geography. A unique peer group is selected and compared to your performance. Each report below is an example of what you will receive when… Read More
All Resources, Desktop Support, Sample Reports, Service Desk

Sample Industry Benchmarking Reports

Posted on May 28, 2013 at 2:13 pm by / 0
MetricNet’s Sample Industry Benchmarking Reports are available for Service Desk, Desktop Support and Call Center professionals worldwide. Each report is an example of the benchmarks that you can purchase and instantly download from our shopping page. Sample Service Desk Benchmark – Insourced Sample Desktop Support Benchmark – Insourced Sample Call Center Benchmark – Insourced Sample… Read More
All Resources, News and Press

MetricNet’s Benchmarking Client List Continues to Grow

Posted on May 24, 2013 at 2:45 pm by / 0
MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued to build a dominant position in the benchmarking industry with the acquisition of several new clients in Q1. New clients include Wells Fargo, Symantec, TD Bank, Gap, DuPont, ADP, and Avalon Bay Communities. They join a long list of industry icons, including IBM,… Read More
All Resources, News and Press

MetricNet To Present Results of Desktop Support Benchmark At HDI

Posted on April 15, 2013 at 3:26 pm by / 0
Jeff Rumburg, co-founder and Managing Partner of MetricNet, will present selected results from its 2012 Desktop Support Benchmark at the Annual HDI Conference in Las Vegas. This marks the 18th time Mr. Rumburg has been selected as a speaker for the HDI Service and Support Conference. In the second of two presentations to be delivered at the… Read More
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