All ResourcesCall CentereBooksMemberWhitepapers Introduction to Insourced Contact Center Metrics | 41 Definitions, Formulas & Key CorrelationsThis free 44-page eBook is an introduction to Insourced Contact Center KPIs including definitions, information on the importance of each metric & key correlations for 41 Insourced Contact Center metrics.…Angela IrizarryAugust 21, 2020
All ResourcesDesktop SupportMemberMetric of the MonthService Desk Customer Satisfaction | Metric of the MonthEach month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause-and-effect…Jeffrey RumburgJune 16, 2018
All ResourcesCall CenterMemberWhitepapers Top 5 Customer Service Call Center Key Performance IndicatorsDownload This Article Forward To A Friend . How Does YOUR Call Center Stack Up? Call Center KPIs The Five Most Important Performance Indicators for Customer Service Call Centers Introduction…Angela IrizarryNovember 6, 2017
All ResourcesCall CenterMemberRecorded Webcasts Unleashing The Enormous Power of Call Center Key Performance Indicators! | Full Video RecordingOn this page, you can view and download the slides and watch the full recording of ”Unleashing the Enormous Power of Call Center Key Performance Indicators’! Join the thousands of…Jeffrey RumburgJune 9, 2015
All ResourcesCall CenterMemberRecorded Webcasts Call Center Best Practices | Full Video RecordingDownload the PDF On this page, you can view and download the slides and watch the full recording of "Call Center Best Practices"! Customer expectation is that you are available…Jeffrey RumburgNovember 11, 2014
All ResourcesBenchmarking StatisticsMember 10 Key Stats From Our 2013 US In-House Call Center BenchmarkThe results of MetricNet's 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article,…Angela IrizarryApril 30, 2013
