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Tag Archives: Call Center Key Performance Indicators

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All Resources, Call Center, eBooks, Member, Whitepapers

Introduction to Insourced Contact Center Metrics | 41 Definitions, Formulas & Key Correlations

Posted on August 21, 2020 at 1:51 pm by / 1 Comment
This free 44-page eBook is an introduction to Insourced Contact Center KPIs including definitions, information on the importance of each metric & key correlations for 41 Insourced Contact Center metrics. A brief overview of each metric is listed below. To download the complete ebook with expanded definitions, formulas and correlations, you must become a member.… Read More
All Resources, Call Center, Member, Recorded Webcasts

Unleashing The Enormous Power of Call Center Key Performance Indicators! | Full Video Recording

Posted on June 9, 2015 at 1:00 am by / 0
On this page, you can view and download the slides and watch the full recording of ”Unleashing the Enormous Power of Call Center Key Performance Indicators’! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what some of our viewers said about this presentation: “1st MetricNet seminar – will be… Read More
All Resources, Call Center, Member, Recorded Webcasts

Call Center Best Practices | Full Video Recording

Posted on November 11, 2014 at 3:34 pm by / 0
On this page, you can view and download the slides and watch the full recording of “Call Center Best Practices”! Customer expectation is that you are available 24 X 7, and provide flawless service, on demand! Yet most companies have minimal direct contact with their customers. In this presentation, MetricNet will share the Key Success… Read More

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