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Tag Archives: Call Center Metrics Best Practices

All Resources, Call Center, Member, Whitepapers

Top 5 Customer Service Call Center Key Performance Indicators

Posted on November 6, 2017 at 1:49 pm by / 0
. How Does YOUR Call Center Stack Up? Call Center KPIs The Five Most Important Performance Indicators for Customer Service Call Centers Introduction Today’s call center technologies and reporting packages make it easy to capture copious amounts of performance data.  Most call center managers can tell you everything from last month’s average speed of answer… Read More
All Resources, Call Center, Member, Recorded Webcasts

Unleashing The Enormous Power of Call Center Key Performance Indicators! | Full Video Recording

Posted on June 9, 2015 at 1:00 am by / 0
On this page, you can view and download the slides and watch the full recording of ”Unleashing the Enormous Power of Call Center Key Performance Indicators’! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what some of our viewers said about this presentation: “1st MetricNet seminar – will be… Read More
All Resources, Call Center, Member, Recorded Webcasts

Call Center Best Practices | Full Video Recording

Posted on November 11, 2014 at 3:34 pm by / 0
On this page, you can view and download the slides and watch the full recording of “Call Center Best Practices”! Customer expectation is that you are available 24 X 7, and provide flawless service, on demand! Yet most companies have minimal direct contact with their customers. In this presentation, MetricNet will share the Key Success… Read More

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