All ResourcesDesktop SupportService DeskWhitepapers The ROI of Benchmarking | The Business Case for Benchmarking IT Service and SupportDownload This Whitepaper Forward To A Friend The ROI of Benchmarking | The Business Case for Benchmarking IT Service and Support Return on Investment (ROI) is one of the most…Angela IrizarryFebruary 23, 2021
All ResourcesDesktop SupportMemberMetric of the MonthService Desk The ROI of Support Part IDownload This Article Forward To A Friend Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the…Jeffrey RumburgJuly 5, 2020
All ResourcesNews and Press MetricNet Awarded Speaking Slot at SITS 20 – the Service Desk & IT Support ShowINCLINE VILLAGE, Nev., March 6, 2020 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for SITS 20 – The Service Desk & IT Support…Angela IrizarryMarch 23, 2020
All ResourcesNews and Press MetricNet Awarded Multiple Speaking Slots at Service Desk Institute’s 2020 Annual ConferenceINCLINE VILLAGE, Nev., January 31, 2020 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to facilitate a workshop and present two breakout sessions at The Service…Angela IrizarryJanuary 31, 2020
All ResourcesNews and Press MetricNet Facilitates the Industry’s First ROI Workshop at Service Management WorldINCLINE VILLAGE, Nev., November 13, 2019 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 105, "What’s Your Value Proposition? The Industry’s First ROI Workshop!” at the Annual Service Management World conference in Orlando, Florida. Powered…Angela IrizarryNovember 15, 2019
All ResourcesDesktop SupportNews and PressService Desk 6 SMWorld Speakers Discuss ‘What’s Next’ For IT Service and SupportThe annual Service Management World conference is just a few weeks away and the theme of this year’s event is “We’re Here for What’s Next”. When I initially read that,…Angela IrizarryOctober 7, 2019
All ResourcesCall CenterService Desk The True Meaning of Omnichannel in Service and SupportAgents operating in an omnichannel environment provide contextual support which improves a variety of KPIs. One of the most prevalent (and confusing) buzzwords when it comes to service and support…Angela IrizarryAugust 12, 2019
All ResourcesNews and Press MetricNet to Present the Industry’s First ROI Workshop at Service Management WorldMetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the industry’s first ROI workshop at the annual Service Management World conference in Orlando, Florida. Powered…Angela IrizarryJune 13, 2019
All ResourcesNews and Press 5 Ways to Embrace Transformation in IT Service and SupportA few weeks ago, thousands of IT Service and Support professionals landed in Orlando, FL for the annual HDI Conference. Transformation was a key theme this year. HDI unveiled a…Angela IrizarryMay 24, 2019
All ResourcesNews and PressService Desk 5 Ways to Dominate The Brave New World of IT Service and SupportIt’s been nearly a month since attendees filled the halls in The Hilton Metropole for SDI’s annual conference and expo in Birmingham, UK. Once again, Artificial Intelligence (AI), machine learning…Angela IrizarryApril 25, 2019
