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Tag Archives: PRWeb

All Resources, News and Press

MetricNet Awarded Two Speaking Slots at HDI’s 2014 Conference

Posted on November 7, 2013 at 12:38 pm by / 0
McLean, VA (PRWEB) November 07, 2013 HDI has announced its speaker lineup for the 2014 annual conference in Orlando, FL, and MetricNet is pleased to announce that it has been awarded two speaking slots at the conference. This marks the 19th time Jeff Rumburg, Managing Partner at MetricNet, has been selected as a speaker for the HDI… Read More
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All Resources, News and Press

MetricNet Launches Medical Care Service Desk Benchmark

Posted on November 4, 2013 at 3:00 am by / 1 Comment
McLean, VA (PRWEB) November 04, 2013 In an industry first, MetricNet has just launched a benchmark designed specifically for service desks in the medical care industry. “In recent months, there has been a surge in demand for IT benchmarks in medical care. This benchmark is designed to meet that need.” said Jeff Rumburg, Managing Partner of… Read More
All Resources, News and Press

MetricNet Teams with Bomgar in Webcast on Chat

Posted on November 3, 2013 at 2:31 pm by / 0
McLean, VA (PRWEB) October 28, 2013 MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, will present a joint webcast with Bomgar on November 19th. This first-of-its-kind webcast will address Key Success Factors in Chat Implementation. “This marks the second time MetricNet and Bomgar have teamed up to deliver a webcast to… Read More
All Resources, News and Press

MetricNet’s New Website Offers Unique Membership Module

Posted on October 3, 2013 at 10:49 am by / 0
MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, has launched a brand new website with a unique membership module. Now, for the first time, MetricNet is making its Resource Library of whitepapers, presentations, blogs, and webcasts available to all website visitors who register for MetricNet’s free membership. “MetricNet’s new website has been nearly a… Read More
All Resources, News and Press

MetricNet Awarded GSA Contract for Schedule 70

Posted on July 29, 2013 at 3:00 am by / 0
MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has been awarded a GSA contract for Schedule 70. “This is an exciting time for MetricNet,” said Jeff Rumburg, Managing Partner of MetricNet. “With the award of our GSA Contract we now have the ability to compete aggressively for business opportunities with federal,… Read More
All Resources, News and Press

MetricNet Launches Service Desk 100 Awards

Posted on July 19, 2013 at 7:39 am by / 0
MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has launched Service Desk 100 awards for the top 100 service desks worldwide. “This is an exciting time for MetricNet and its clients,” said Jeff Rumburg, Managing Partner of MetricNet. “MetricNet’s benchmarking database of service desk KPI’s is the largest and most comprehensive… Read More
All Resources, News and Press

MetricNet Announces Appointment of New Executive Team

Posted on June 15, 2013 at 8:16 am by / 0
MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed a new executive team to lead the company. Effective immediately, John McCardell will assume all direct marketing and eCommerce responsibilities. Angela Irizarry has been appointed to the position of Social Media and SEO Director. Matt O’Donnell has taken a position as the… Read More
All Resources, Desktop Support, News and Press, Service Desk

MetricNet to Deliver Latest Research into Desktop Support Metrics Live

Posted on May 29, 2013 at 8:01 am by / 0
MetricNet will deliver its latest research into Desktop Support metrics in a live webcast on Tuesday, June 11, 2013 at 2pm EDT. In this webcast, MetricNet, a leading source of online benchmarks and a pioneer in IT Service and Support benchmarking, will identify and define the key success factors in performance measurement from the industry’s top performing… Read More
All Resources, News and Press

MetricNet’s Benchmarking Client List Continues to Grow

Posted on May 24, 2013 at 2:45 pm by / 0
MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued to build a dominant position in the benchmarking industry with the acquisition of several new clients in Q1. New clients include Wells Fargo, Symantec, TD Bank, Gap, DuPont, ADP, and Avalon Bay Communities. They join a long list of industry icons, including IBM,… Read More
All Resources, Desktop Support, News and Press, Service Desk

MetricNet Releases 4 New Australian Benchmarks

Posted on May 21, 2013 at 5:56 pm by / 0
MetricNet has released four new Australian benchmarks for IT Support and Contact Centre professionals. These benchmarks encompass insourced and outsourced Australian Contact Centres, as well as insourced and outsourced Desktop Support functions. This marks a first in the industry, as these benchmarks for Australian managers have never before been available for instant download. In addition to the release… Read More
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