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Tag Archives: Customer Satisfaction

All Resources, Call Center, Member, Whitepapers

Top 5 Customer Service Call Center Key Performance Indicators

Posted on November 6, 2017 at 1:49 pm by / 0
. How Does YOUR Call Center Stack Up? Call Center KPIs The Five Most Important Performance Indicators for Customer Service Call Centers Introduction Today’s call center technologies and reporting packages make it easy to capture copious amounts of performance data.  Most call center managers can tell you everything from last month’s average speed of answer… Read More
Outstanding Customer Experience Enthusiasm
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All Resources, Desktop Support, Member, Service Desk

Achieving Customer Enthusiasm | A Simple Model for KPI Excellence

Posted on March 13, 2014 at 1:36 pm by / 0
  Customer satisfaction is a losing proposition. Satisfied customers are not loyal customers. They are not necessarily customers that want to do business with you and they are not customers that are going to propagate positive word of mouth referrals. Instead, you need enthusiastic and delighted customers because that is an indication that they genuinely… Read More
All Resources, Call Center

Social Media | The Future of Customer Care

Posted on November 29, 2013 at 11:36 am by / 0
Guest Post by Elana Winchester, Online Marketing Manager, IQPC, North America For organizations across the United States and beyond, the future of customer care is clear: you will need social media in your strategy! You have already begun using social media as a marketing and brand management tool. Maybe you have dipped your toes into using social media… Read More

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