No products in the cart.

Search
Return to Previous Page

Tag Archives: Contact Center KPIs

View large More details
All Resources, Call Center, eBooks, Member, Whitepapers

Introduction to Insourced Contact Center Metrics | 41 Definitions, Formulas & Key Correlations

Posted on August 21, 2020 at 1:51 pm by / 1 Comment
This free 44-page eBook is an introduction to Insourced Contact Center KPIs including definitions, information on the importance of each metric & key correlations for 41 Insourced Contact Center metrics. A brief overview of each metric is listed below. To download the complete ebook with expanded definitions, formulas and correlations, you must become a member.… Read More
All Resources, Call Center, Member, Recorded Webcasts

Call Center Best Practices | Full Video Recording

Posted on November 11, 2014 at 3:34 pm by / 0
On this page, you can view and download the slides and watch the full recording of “Call Center Best Practices”! Customer expectation is that you are available 24 X 7, and provide flawless service, on demand! Yet most companies have minimal direct contact with their customers. In this presentation, MetricNet will share the Key Success… Read More

About Metricnet

MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors. Our history dates back to 1990. Learn more here.

Benchmarking Options by Functional Area

Downloadable Benchmarks

Contact Us

Phone: (775) 298-7772
Email: info@metricnet.com

 

©2020 MetricNet, LLC. All Rights Reserved Worldwide

Join our Newsletter

Keep up to date with all things Metricnet with our free newsletter [constantcontactwidget grp="newsletter" btn="Sign Up" msg="Thank you for joining"]