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Tag Archives: Zen of Support

All Resources, News and Press

Jeff Rumburg To Present The Zen of Support at HDI Capital Area Meeting

Posted on May 12, 2014 at 11:40 am by / 0
Jeff Rumburg, co-founder and Managing Partner of MetricNet, has been invited to speak at HDIs Capital Area Chapter May Meeting. Mr Rumburg will be presenting The Zen of Support to a live audience on Wednesday, May 21, 2014 at 12:00pm EDT. In this presentation, Mr. Rumburg will discuss what it means to be a Strategic Support organization, and… Read More
All Resources, Member, Service Desk

VIDEO: The Zen of Support | The Path to Strategic Enlightenment

Posted on December 23, 2013 at 1:45 pm by / 0
Did you miss our webcast?  Well, you’re in luck!  For the first time ever, you can watch the recorded version of ”The Zen of Support – The Path to Strategic Enlightenment’.  This is our most popular and most requested webcast! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what… Read More
All Resources, Desktop Support, Member, Service Desk

The Zen of Support | Presentation PDF

Posted on December 10, 2013 at 3:30 pm by / 0
The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey the strategic potential of user support. The fact is very few support organizations operate in a Strategic Paradigm. The result is that most do not… Read More
All Resources, Desktop Support, Member, Whitepapers

The Zen of Support

Posted on April 21, 2012 at 9:12 am by / 0
  The Zen of Support: The Path to Strategic Enlightenment All support organizations operate along a continuum of maturity.  Newer organizations, and those that have not yet matured, tend to be chaotic and reactive.  By contrast, the most mature organizations are calm, focused, and disciplined.  Those in the latter category operate very strategically, and exhibit… Read More

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