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Tag Archives: HDI 2015

All Resources, Member, Service Desk

Past and Present: 25 Years of Service Desk KPIs

Posted on March 27, 2015 at 11:00 am by / 0
MetricNet’s “Past and Present: 25 Years of Service Desk KPIs” presentation was delivered on Friday, March 27, 2015, to a standing room only crowd at the HDI Service and Support Conference!  In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of… Read More
All Resources, Desktop Support, Member, Service Desk

The Role of IT Leadership in Service and Support

Posted on March 26, 2015 at 11:00 am by / 0
MetricNet’s “The Role of IT Leadership in Service and Support” presentation was delivered on Thursday, March 26, 2015, to a standing room only crowd at the HDI Service and Support Conference!  In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of… Read More
All Resources, Desktop Support, Member

Benchmark 2014: Global Results for Desktop Support

Posted on March 25, 2015 at 11:00 am by / 0
MetricNet’s “Benchmark 2014: Global Results for Desktop Support” presentation was delivered on Wednesday, March 25, 2015, at the HDI Service and Support Conference!  In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and… Read More

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