All Resources, News and Press
HDI 2015 Conference Highlights
Your adventure begins in Las Vegas…. The conference halls at Mandalay Bay came to life as the HDI team and a number of carefully selected guides (or as Kirk called them – Sherpas) took attendees on a trek to enlightenment. Every year, themes begin to emerge by the end of day one and 2015 was… Read More
All Resources, Member, Service Desk
Past and Present: 25 Years of Service Desk KPIs
MetricNet’s “Past and Present: 25 Years of Service Desk KPIs” presentation was delivered on Friday, March 27, 2015, to a standing room only crowd at the HDI Service and Support Conference! In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of… Read More
All Resources, Desktop Support, Member, Service Desk
The Role of IT Leadership in Service and Support
MetricNet’s “The Role of IT Leadership in Service and Support” presentation was delivered on Thursday, March 26, 2015, to a standing room only crowd at the HDI Service and Support Conference! In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of… Read More
All Resources, Desktop Support, Member
Benchmark 2014: Global Results for Desktop Support
MetricNet’s “Benchmark 2014: Global Results for Desktop Support” presentation was delivered on Wednesday, March 25, 2015, at the HDI Service and Support Conference! In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and… Read More