All Resources, Member, Service Desk
VIDEO: The Zen of Support | The Path to Strategic Enlightenment
Did you miss our webcast? Well, you’re in luck! For the first time ever, you can watch the recorded version of ”The Zen of Support – The Path to Strategic Enlightenment’. This is our most popular and most requested webcast! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what… Read More
All Resources, Desktop Support, Member, Service Desk
The Economic Impact of Support – What’s Your Value Proposition?
In this presentation, MetricNet reveals the industry’s first ever benchmarking data on the economic value of IT service and support. The corresponding whitepaper is available here. Most IT departments can tell you how much they spend on support. But very few can quantify the economic impact of support. The result is that many support groups are… Read More
All Resources, Desktop Support, News and Press
MetricNet’s Exclusive Presentation Featured In HDI Digital 2013
As one of the top rated speakers at HDI’s Annual Conference in Las Vegas last week, Jeff Rumburg has been selected to present MetricNet’s benchmarks on the economic impact of IT Service and Support at the HDI Digital Forum. MetricNet is the first in the industry to establish a framework for value creation in IT service… Read More