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Tag Archives: Call Center Benchmark

All Resources, Benchmarking Statistics, Call Center

10 Key Call Center Statistics | 2017 Benchmark

Posted on July 19, 2017 at 12:08 pm by / 0
The results of MetricNet’s 2017 United States In-House Customer Service Call Center Benchmark are in! The data includes 8 categories of metrics and 41 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. Call Center Inbound Channel Mix: The average Voice… Read More
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All Resources, Benchmarking Statistics, Member

10 Key Stats From Our 2013 US In-House Call Center Benchmark

Posted on April 30, 2013 at 3:01 pm by / 0
The results of MetricNet’s 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. To continue reading, you must become a member.… Read More

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