All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2017 BenchmarkThe results of MetricNet’s 2017 United States In-House Customer Service Call Center Benchmark are in! The data includes 8 categories of metrics and 41 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
All ResourcesBenchmarking StatisticsMember 10 Key Stats From Our 2013 US In-House Call Center BenchmarkThe results of MetricNet's 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article,…Angela IrizarryApril 30, 2013
