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Tag Archives: SlideShare

All Resources, Call Center, Member, Recorded Webcasts

Unleashing The Enormous Power of Call Center Key Performance Indicators! | Full Video Recording

Posted on June 9, 2015 at 1:00 am by / 0
On this page, you can view and download the slides and watch the full recording of ”Unleashing the Enormous Power of Call Center Key Performance Indicators’! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what some of our viewers said about this presentation: “1st MetricNet seminar – will be… Read More
All Resources, Desktop Support, Member

The Enormous Power of Desktop Support KPIs – Video and Slides

Posted on June 1, 2015 at 3:00 pm by / 0
Did you miss our Desktop Support KPIs webcast?  Well, you’re in luck!  You can now download the slides to MetricNet’s exclusive presentation ‘Unleashing the Enormous Power of Desktop Support KPIs’! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what some of our viewers have said: “Thank you so much… Read More
All Resources, Member, Service Desk

Unleashing The Enormous Power of Service Desk KPIs | PDF Download

Posted on April 14, 2015 at 4:00 pm by / 0
Did you miss our webcast on IT Service Desk Metrics?  Well, you’re in luck!  You can now download the slides to ‘Unleashing the Enormous Power of Service Desk KPIs!’ Join the thousands of attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what some of our viewers have said: “Awesome Webinar!! I’m very glad I had… Read More
All Resources, Desktop Support, Member

Desktop Support Best Practices | Presentation Slides

Posted on February 10, 2015 at 3:00 pm by / 0
Did you miss our Desktop Support Best Practices webcast?  Well, you’re in luck! You can access the slides to ‘Desktop Support Best Practices | The Road to World Class Performance!’ Join the thousands of attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what some of our viewers have said: “Very engaging and knowledgeable speaker… Read More
All Resources, Call Center, Member, Recorded Webcasts

Call Center Best Practices | Full Video Recording

Posted on November 11, 2014 at 3:34 pm by / 0
On this page, you can view and download the slides and watch the full recording of “Call Center Best Practices”! Customer expectation is that you are available 24 X 7, and provide flawless service, on demand! Yet most companies have minimal direct contact with their customers. In this presentation, MetricNet will share the Key Success… Read More
All Resources, News and Press

Most Viewed on SlideShare in 2013

Posted on January 21, 2014 at 10:56 am by / 1 Comment
We are excited to announce that MetricNet’s SlideShare content was among the top 4% of most viewed on SlideShare in 2013! Just in case you missed them, here are our most popular presentations: The Economic Impact of Support In this presentation, we provide a case study road-map for how one organization developed its IT service… Read More
All Resources, Desktop Support, Member, Service Desk

The Zen of Support | Presentation PDF

Posted on December 10, 2013 at 3:30 pm by / 0
The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey the strategic potential of user support. The fact is very few support organizations operate in a Strategic Paradigm. The result is that most do not… Read More

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