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The Enormous Power of Desktop Support KPIs – Video and Slides All ResourcesDesktop SupportMember The Enormous Power of Desktop Support KPIs – Video and Slides Download the PDF Did you miss our Desktop Support KPIs webcast? Well, you’re in luck! You can now download the slides to MetricNet's exclusive presentation 'Unleashing the Enormous Power of…Jeffrey RumburgJune 1, 2015
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Desktop Support Best Practices | Presentation Slides All ResourcesDesktop SupportMember Desktop Support Best Practices | Presentation Slides Download the PDF Did you miss our Desktop Support Best Practices webcast? Well, you’re in luck! You can access the slides to 'Desktop Support Best Practices | The Road to…Jeffrey RumburgFebruary 10, 2015
Call Center Best Practices | Full Video Recording All ResourcesCall CenterMemberRecorded Webcasts Call Center Best Practices | Full Video Recording Download the PDF On this page, you can view and download the slides and watch the full recording of "Call Center Best Practices"! Customer expectation is that you are available…Jeffrey RumburgNovember 11, 2014
Most Viewed on SlideShare in 2013 All ResourcesNews and Press Most Viewed on SlideShare in 2013 We are excited to announce that MetricNet’s SlideShare content was among the top 4% of most viewed on SlideShare in 2013! Just in case you missed them, here are our…Jeffrey RumburgJanuary 21, 2014
The Zen of Support | Presentation PDF All ResourcesDesktop SupportMemberService Desk The Zen of Support | Presentation PDF Download the PDF The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do…Angela IrizarryDecember 10, 2013
