No products in the cart.

Search
Return to Previous Page

Category Archives: eBooks

Call Center, eBooks, Member, Whitepapers

Introduction to Sales Contact Center Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 2:41 pm by / 0
This free eBook is an introduction to Sales Contact Center Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
Call Center, eBooks, Member, Whitepapers

Introduction to Outsourced Call Center Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 2:16 pm by / 0
This free eBook is an introduction to Outsourced Call Center Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
Call Center, eBooks, Member, Whitepapers

Introduction to Insourced Call Center Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 1:51 pm by / 1 Comment
This free eBook is an introduction to Insourced Call Center Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
Desktop Support, eBooks, Member, Whitepapers

Introduction to Outsourced Desktop Support Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 1:50 pm by / 0
This free eBook is an introduction to Outsourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
Desktop Support, eBooks, Member, Whitepapers

Introduction to Insourced Desktop Support Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 1:45 pm by / 1 Comment
This free eBook is an introduction to Insourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
eBooks, Member, Service Desk, Whitepapers

Introduction to Outsourced IT Service Desk Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 1:22 pm by / 0
This introductory guide to Outsourced IT Service Desk Metrics includes definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form… Read More
eBooks, Member, Service Desk, Whitepapers

Introduction to Insourced IT Service Desk Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 12:01 am by / 1 Comment
This introductory guide to Insourced IT Service Desk Metrics includes definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form… Read More

 

 

About Metricnet

MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors. Our history dates back to 1990. Learn more here.

Benchmarking Options by Functional Area

Downloadable Benchmarks

Contact Us

Phone: (775) 298-7772
Email: info@metricnet.com

 

©2020 MetricNet, LLC. All Rights Reserved Worldwide

Join our Newsletter

Keep up to date with all things Metricnet with our free newsletter

Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.
Is Your Support Organization Right-Sized?
The ROI of Benchmarking

The ROI of Benchmarking Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI on an ongoing basis, and use this metric not only to make intelligent business decisions, but to justify their very existence.

Like any good business decision, benchmarking should be undertaken with the expectation that it will produce a positive ROI. Thankfully, it is relatively easy to make the business case for benchmarking, and as a veteran of more than 4,000 IT service and support benchmarks, I have plenty of data to back that claim up. The ROI of benchmarking includes both hard benefits, such as cost savings and improved user productivity, as well as soft benefits such as improved customer satisfaction.

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