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Category Archives: eBooks

All Resources, Call Center, eBooks, Member, Whitepapers

Introduction to Sales Contact Center Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 2:41 pm by / 0
This free eBook is an introduction to Sales Contact Center Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
All Resources, Call Center, eBooks, Member, Whitepapers

Introduction to Outsourced Call Center Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 2:16 pm by / 0
This free eBook is an introduction to Outsourced Call Center Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
All Resources, Call Center, eBooks, Member, Whitepapers

Introduction to Insourced Call Center Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 1:51 pm by / 1 Comment
This free eBook is an introduction to Insourced Call Center Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
All Resources, Desktop Support, eBooks, Member, Whitepapers

Introduction to Outsourced Desktop Support Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 1:50 pm by / 0
This free eBook is an introduction to Outsourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
All Resources, Desktop Support, eBooks, Member, Whitepapers

Introduction to Insourced Desktop Support Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 1:45 pm by / 1 Comment
This free eBook is an introduction to Insourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the… Read More
All Resources, eBooks, Member, Service Desk, Whitepapers

Introduction to Outsourced IT Service Desk Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 1:22 pm by / 0
This introductory guide to Outsourced IT Service Desk Metrics includes definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form… Read More
All Resources, eBooks, Member, Service Desk, Whitepapers

Introduction to Insourced IT Service Desk Metrics | Definitions, Formulas & Key Correlations

Posted on August 2, 2017 at 12:01 am by / 1 Comment
This introductory guide to Insourced IT Service Desk Metrics includes definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed below. To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form… Read More

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