All Resources, Desktop Support, Service Desk
Cost vs. Price Benchmarking: Which Do You Need?
Benchmarks can be fundamentally broken down into two types: Cost Benchmarks, and Price Benchmarks. A Cost Benchmark applies when you are benchmarking your own, internal, in-house Service Desk, Call Center, or Desktop Support Group. A Price Benchmark, by Contrast, applies when you are benchmarking an outsourced Service Desk, Call Center, or Desktop Support function.
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MetricNet Launches Industry’s First Online Benchmarking Store
Today MetricNet launched the industry’s first online Benchmarking Store. The Benchmarking Store contains Service Desk, Call Center, and Desktop Support Benchmarks from around the world. Now, for the first time, IT and Call Center professionals can instantly download their Benchmarks from the internet, and begin improving their performance using industry Benchmarks and Best Practices.
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