All Resources, Call Center, Desktop Support, Service Desk
Frequently Asked Questions
Q: What services does MetricNet offer? A: MetricNet offers a range of benchmarks for Information Technology and Contact Center professionals. These benchmarks compare your performance in key areas such as cost, productivity, and quality of service, to industry averages and best practices. MetricNet’s benchmarks enable you to: Benchmark your performance vs. other companies inside and outside… Read More
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Measuring and Managing the Customer Experience | A MetricNet Scorecard
Defining Customer Experience To develop a valid methodology to measure CX, we must first understand what CX really is and why it’s important. Think of the customer experience as a marathon, not a sprint. Each touchpoint with your customer is a mile marker, and they all influence customer perception. Moreover, customer perception is everything! It’s also critical… Read More