% Resolved Level 1 Capable | Metric of the Month All ResourcesDesktop SupportMemberMetric of the MonthService Desk % Resolved Level 1 Capable | Metric of the Month % Resolved Level 1 Capable is a Desktop Support metric. It measures the percentage of tickets resolved by desktop support that could have been resolved by the level 1 service…Angela IrizarryNovember 23, 2011
The Role of IT Support in CIO Career Success All ResourcesDesktop SupportMemberService DeskWhitepapers The Role of IT Support in CIO Career Success Download This Article Forward To A Friend The CIO’s Service and Support Imperative The Role of IT Support in Your Career Success The IT industry is being transformed by…Angela IrizarryMarch 16, 2011
