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MetricNet’s 2013 IT Service and Support Benchmarks Have Been Published
MetricNet has published the results of their 2013 US IT Service and Support Benchmarks. The updated data is now available for purchase and immediate download via the MetricNet website. These benchmarks include over 20 key performance indicators for price, service level, quality and more. Included in this release are benchmarks for insourced and outsourced US based… Read More
