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MetricNet’s 2013 Canada Contact Center & IT Benchmarks Published
MetricNet has published the results of their 2013 Canada Benchmarks for Customer Service Contact Center, Service Desk and Desktop Support. The updated benchmarking reports are now available for purchase and immediate download via the MetricNet website. These benchmarks include over 20 key performance indicators for cost, productivity, service level and more. Included in this release are benchmarks… Read More
