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10 Key Stats From Our 2013 US In-House Call Center Benchmark
The results of MetricNet’s 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. To continue reading, you must become a member.… Read More
