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Service Desk Benchmarking Peer Group Selection
How Does YOUR Service Desk Stack Up? Part 3: Service Desk Benchmarking Peer Group Selection How to Ensure a Fair, Apples-to-Apples Comparison of Your Service Desk Benchmarking Data Introduction The first question we often hear from Service Desk that wants to join a MetricNet benchmarking consortium is “How many companies do you have in… Read More
