All Resources, Member, Service Desk, Whitepapers
Service Desk Benchmarking Peer Group Selection
How Does YOUR Service Desk Stack Up? Part 3: Service Desk Benchmarking Peer Group Selection How to Ensure a Fair, Apples-to-Apples Comparison of Your Service Desk Benchmarking Data Introduction The first question we often hear from Service Desk that wants to join a MetricNet benchmarking consortium is “How many companies do you have in… Read More
All Resources, Member, Whitepapers
Call Center Benchmarking Peer Group Selection
How Does YOUR Call Center Stack Up? Part 3: Benchmarking Peer Group Selection How to Ensure a Fair, Apples-to-Apples Comparison of Your Call Center Benchmarking Data Introduction The first question we often hear from a client who wants to join a MetricNet benchmarking consortium is “How many companies do you have in your database… Read More