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Maximizing First Level Resolution | The Key to Minimizing End User TCO
How Does YOUR Service Desk Stack Up? Maximizing First Level Resolution: The Key to Minimizing End User TCO Introduction First Level Resolution (FLR) is a critical cost metric that every service desk should track and trend. In fact, FLR is the key to minimizing the Total Cost of Ownership (TCO) for end-user support. Few… Read More
