No products in the cart.

Search
Return to Previous Page

Tag Archives: help desk cost per call

View large More details
All Resources, eBooks, Member, Service Desk, Whitepapers

Introduction to Insourced IT Service Desk Metrics | 44 Definitions, Formulas & Key Correlations

Posted on August 21, 2020 at 12:01 am by / 3 Comments
This 47-page introductory guide to Insourced IT Service Desk KPIs includes definitions, information on the importance of each metric & key correlations for 44 Insourced IT Service Desk KPIs. A brief overview of each metric is listed below. To download the complete ebook with expanded definitions, formulas and correlations, you must become a member. Membership… Read More
All Resources, Member, Service Desk, Whitepapers

The Seven Most Important Service Desk Key Performance Indicators

Posted on May 21, 2013 at 8:26 am by / 0
  How Does YOUR Service Desk Stack Up? Part 2:  Service Desk Key Performance Indicators (KPIs) The Seven Most Important Performance Indicators for Service Desks Introduction Today’s Service Desk technologies and reporting packages make it easy to capture copious amounts of performance data.  Most Service Desk managers can tell you everything from last month’s average… Read More

About Metricnet

MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors. Our history dates back to 1990. Learn more here.

Benchmarking Options by Functional Area

Downloadable Benchmarks

Contact Us

Phone: (775) 298-7772
Email: info@metricnet.com

 

©2020 MetricNet, LLC. All Rights Reserved Worldwide

Join our Newsletter

Keep up to date with all things Metricnet with our free newsletter [constantcontactwidget grp="newsletter" btn="Sign Up" msg="Thank you for joining"]