All Resources, Desktop Support, Member, Service Desk
The Economic Impact of Support – What’s Your Value Proposition?
In this presentation, MetricNet reveals the industry’s first ever benchmarking data on the economic value of IT service and support. The corresponding whitepaper is available here. Most IT departments can tell you how much they spend on support. But very few can quantify the economic impact of support. The result is that many support groups are… Read More
