All ResourcesCall CentereBooksMemberWhitepapers Introduction to Outsourced Contact Center Metrics | 41 Definitions, Formulas & Key CorrelationsThis free 44-page eBook is an introduction to Outsourced Contact Center KPIs including definitions, information on the importance of each metric & key correlations for 41 Outsourced Contact Center metrics.…Angela IrizarryAugust 21, 2020
