Service Desk consolidation is one of the key megatrends that MetricNet has identified in the support industry. Consolidation holds the promise of lower costs, and higher customer satisfaction for service desks worldwide. But the migration from many to few is fraught with peril when it comes to service desk consolidation. In this blog, MetricNet will discuss the factors behind the Service Desk Consolidation trend, and the benefits that can be gained from Service Desk Consolidation.Read More
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